Privacy policy

Welcome to Kiki Living – where your privacy is as fabulous as our products!

At Kiki Living, we’re committed to keeping your personal data safe, secure, and sparkling. Whether you’re browsing our shop, making purchases, or joining our loyalty programme, this Privacy Policy explains how we collect, use, and protect your information in line with UK GDPR. Let’s keep it clear, fun, and totally compliant.

1. Who We Are

We’re Kiki Living, your go-to online store for outrageously fabulous homeware and lifestyle goodies. Got questions about this policy? Here’s how to reach us:

Company Name: Kiki Living is a trading name of Kiki Republic Ltd.

Company Number: 13867174

Email: hello@kikiliving.com

Address: 71-75 Shelton Street, LONDON, WC2H 9JQ

2. What Data Do We Collect?

We collect just enough to make your experience amazing. Here’s what we gather:

Personal Info: Name, email, phone number, and billing/delivery addresses (to ensure your treasures reach you).
Order Details: What you’ve bought, payment details (securely handled by our payment partners), and any fabulous customisation notes.
Technical Data: IP address, browser type, and your clicks and scrolls (because knowing what you love helps us stay fabulous).
Loyalty Programme Info: If you join our loyalty programme, we’ll also collect:
- Your purchase history (so we can reward you with points).
- Your loyalty activity (like points earned, redeemed, or expired).
- Any preferences you share with us (for extra-personalised perks).
Marketing Preferences: If you’ve opted into our emails or SMS communications, we’ll collect your preferences so we send only the good stuff. You can opt out at any time.

3. How Do We Use Your Data?

Your data isn’t just for show. Here’s how we put it to work:

To process your orders and keep you updated about delivery.
To manage your loyalty programme membership, including awarding points, tracking rewards, and offering personalised perks.
To send you marketing communications via email or SMS (if you’ve signed up—no spam, just glam).
To improve our website and shopping experience.
To prevent fraud and keep things secure.
To send SMS cart reminder messages if you abandon your shopping cart, using information gathered via website cookies.

4. SMS Messaging and Abandoned Cart

Kiki Living's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information helps us determine when to send cart reminder messages via SMS. Phone numbers collected for SMS marketing or reminders are used solely for the purposes clearly disclosed at the time of opt-in.

5. Sharing Your Data (Only When Necessary)

We don’t sell your data—ever. But sometimes, we share it with:

Suppliers and Couriers: So they can deliver your fabulous finds.
Loyalty Programme Partners: To help manage and process your points, rewards, and exclusive offers.
Payment Providers: To securely process your transactions.
Legal Authorities: If required by law (though we’re more into glitter than drama).

Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies (The Digital Kind, Sorry!)

We use cookies to help you get the best from Kiki Living. Cookies help us:

Remember your preferences (because we like to make life easier).
Improve our website and understand what you’re loving.
Show you ads that are as fabulous as you are.
Track cart activity for helpful SMS reminders.

Some cookies are essential for our website to work properly. Others are optional and help us improve your experience. You can manage your cookie preferences using the settings on our website or in your browser.

Below is a list of all cookies currently used on Kiki Living. This table updates automatically as cookies are added or removed from our site.

7. Location-Based Services

We may collect information about your location through your IP address or device location services (if enabled). We use this information to provide personalised promotions, optimise delivery, or to recommend products and services based on your general geographic area. Location data is collected only when explicitly enabled by you and used solely to enhance your shopping experience.

8. Your Rights (Are Human Rights!)

Under UK GDPR, you’ve got plenty of rights to ensure you’re always in control of your data:

Access: Want to know what data we have on you? Just ask.
Correction: Need us to fix something? We’re on it.
Deletion: Want to break up with us? You can request your data be erased (but loyalty points may be lost).
Objection: Don’t love how we’re using your info? Let us know.
Portability: Taking your data elsewhere? We’ll send it to you in a tidy format.

To exercise your rights, email hello@kikiliving.com. We’ll respond within a month (because we’re quick like that).

9. Loyalty Programme Specifics

If you’re part of our loyalty programme (welcome, VIP!), here’s how we handle your data:

What We Collect:

Your purchase history to award points and track your rewards.
Details of loyalty perks you’ve redeemed.
Any preferences you share to tailor your rewards and offers.

How We Use It:

To manage your loyalty points, notify you about your balance, and share special VIP-only offers.
To personalise discounts and exclusive deals just for you.

Sharing Loyalty Data:

We may share loyalty data with our trusted partners who help manage the programme. But don’t worry, it stays in our fabulous circle.

Opting Out:

You can leave the loyalty programme at any time by contacting us at hello@kikiliving.com. Any unused points may be forfeited.

10. Keeping Your Data Safe

We guard your data like it’s the crown jewels. Using encryption, secure servers, and access controls, we make sure your information stays safe. Only our trusted team and partners can see it.

11. How Long Do We Keep Your Data?

We keep your info only as long as we need it, whether it’s:

To process your orders.
To manage your loyalty programme membership.
To comply with legal obligations.

When we no longer need it, your data is securely deleted—no hard feelings.

12. Updates to This Policy

We may update this Privacy Policy from time to time. If we make big changes, we’ll let you know. Check back here to stay in the loop.

13. Complaints (We’re Here to Help!)

Got concerns about how we handle your data? Email us at hello@kikiliving.com. If you’re still not satisfied, you can contact the Information Commissioner’s Office (ICO).

Thanks for trusting us with your data—it’s in safe, stylish hands. Now, let’s get back to earning those loyalty points and making your house a Kiki Living dream! 🌈

Got questions? Email hello@kikiliving.com. We’re always here to help! 💅